Frequently Asked Questions
How do I tell where an item is in the approval workflow?
As a supplier, you do not have visibility to the workflows. You will need to contact the TI Hiring Manager/Project Manager for updates.
How can I receive remittance information for my invoices?
If you’d like to receive remittance information, please submit a STARS ticket to the TI IQN helpdesk and we can get you setup. We will need your supplier name and the e-mail address the remittance should be sent to.
I have submitted an invoice in IQN. How can I tell when I will be paid?
All invoices which receive final approval by Tuesday at noon will be submitted for processing in SAP on Wednesday. These invoices will then be paid based off of the payment terms listed in SAP.
How do I obtain my IQN user name and password?
You should receive an e-mail from IQNavigator with your user name and password once the supplier has been setup in the application.
I am a contractor and cannot login to enter time or expenses. How do I get my password reset?
To get your password reset, you will need to contact your supplier.
What’s the status of a submitted candidate?
Please contact the Hiring Manager to determine the status on a submitted candidate.
I have submitted the invoice. Can you tell me if this invoice has been approved or not?
The invoice was only created and saved. To submit the invoice, please make yourself the Billing Submitter located on the Visibility Tab, and go back into the invoice to submit.